1. Personal Service
Cloudflowers are able to manage every element of the tribute to your loved one. From personalised floral designs to the simplest tribute chosen from our extensive catalog, we provide help and support at every step.
Yet, you'll only have to deal with one person, your local Manager who will be available and responsible for ensuring that everything is as you want it to be.
2. Professional Staff
We aim high in everything that we do. It's not easy ensuring that each manager has a thorough understanding of every service that we offer, and we are only able to maintain our personal service standards by employing good people and investing in them.
We use professional training programs offered by trade associations such as the NAFD where appropriate, for example to keep abreast of the latest developments in important areas such as "green funerals" and the environment.
But just as important is the specialist knowledge and customer service ethos that permeates the whole Group, encouraged and sustained through regular "best practice" meetings and staff secondments to other parts of the organisation.
3. Exceptional Value
Throughout this site you will find detailed pricing information on each of our services, prices that we are proud to stand behind because we believe that they offer excellent value for money.
Wherever possible, we have simplified pricing - for example, we offer a single memorial price regardless of where in the country it is to be erected. Similarly, we offer fixed price funerals for convenience.
And where a variety of options makes it more difficult to work out the total cost, custom funeral prices for example, we have developed a funeral price estimator to help.
Finally, where we are required to make payments to third parties (often called disbursements), we clearly indicate these fees which we charge at cost.
